Privacy Policy

Lucky Owl Club values the trust and loyalty of our players. We are dedicated to ensuring that your personal information remains secure, protected, and treated with the utmost care and respect. This Privacy Policy explains how we collect, use, and safeguard your personal data. We encourage you to review this document carefully to make well-informed decisions about your use of our services.

Data Processing

This Privacy Policy describes our obligations under applicable gambling regulations for processing players’ personal data. This processing is essential for allowing you to participate in games and access related services.

Lucky Owl Club is operated by Dama N.V., a company registered in Curaçao, and its wholly-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a valid license from Antillephone N.V.

Your agreement to this Privacy Policy is required for accessing and using our services. While we may occasionally update this policy, continued use of our services implies your acceptance of these changes. We recommend reviewing this Privacy Policy regularly.

Collection of Information

We gather a variety of personal information through our website, including:

1. Registration and Communication Data: Information you provide during the registration process or through other communication methods (e.g., name, email, contact details, and any identification documents).
2. Communication Interaction Data: Records of correspondence with our support or communication channels.
3. Transaction and Usage Data: Information regarding website usage and financial transactions such as deposits, withdrawals, and bets.
4. Identity Verification Documents: Submitted documentation used for compliance and player identity confirmation.

Usage of Information

We use the personal data collected for the following purposes:

1. Transaction Management: Processing bets, withdrawals, and deposits.
2. Service Delivery: Providing assistance, customer service, and support upon request.
3. Compliance Checks: Performing required identity and regulatory checks to meet legal obligations.
4. Promotional Offers: Sending marketing communications and promotional offers with player consent.
5. Legal Compliance: Adhering to anti-money laundering laws and other legal obligations.
6. Fraud Prevention: Monitoring for potentially fraudulent or illegal activities on the platform.
7. Market Analysis and Research: Aggregating and analyzing data to enhance our services and player experience.

Marketing Communications

With your consent, Lucky Owl Club may use your personal data to send marketing communications related to our services and promotions. You can unsubscribe from these communications at any time by adjusting your preferences in your account settings or contacting our customer support team.

Disclosure of Information

Your personal data will never be sold or rented to third parties. However, we may share your data in the following instances:

1. Within Our Group: Shared as necessary for operational and service purposes.
2. With Business Partners: Shared with trusted business partners to facilitate services and comply with applicable laws.
3. Third-party Service Providers: Certain service providers may access personal information for processing purposes in line with strict confidentiality agreements.

Data Security and Retention

Lucky Owl Club takes data protection seriously and follows all relevant legal standards to safeguard your personal information. We retain personal data only as long as legally necessary and maintain a minimum retention period of five years after account closure to comply with anti-money laundering obligations.

Cookies and Tracking

We use cookies and similar tracking technologies to improve website performance, analyze usage patterns, and support targeted marketing initiatives. You can manage your cookie preferences through your browser settings. Please note that restricting cookies may impair the user experience on our website.

Your Rights and Contact Information

You can access, review, or update your personal data at any time. Additionally, you may object to the use of your personal data for marketing purposes. If you have any questions, concerns, or data-related requests, you can contact our Data Protection Officer (DPO) via email.

Under GDPR, you also have the right to lodge a complaint with relevant supervisory authorities should you believe your data protection rights have been violated.

Lucky Owl Club is committed to maintaining a secure, transparent, and compliant gaming experience while protecting your privacy. Should you have any questions or require assistance, do not hesitate to reach out to us.